Wayfinder Consulting

• Experience with SCC SoftLab, SoftTQC, Soft Systems Applications, Epic, Data Innovations Instrument Manager Middleware.
• System configuration, upgrades, and maintenance (e.g., HIS, LIS interfaces, rules writing, and table maintenance).
• Experience with software implementation, integration, and interfacing of laboratory instruments with LIS.
• Knowledge of laboratory automation and process improvement methods to optimize functionality and efficiency.

• Design, implement, and maintain interfaces between LIS, analyzers, instruments, other laboratory and hospital information systems (HIS).
• Experience with HL7 interface protocols and Corepoint Interface Engine.

• Ability to oversee and resolve computer, LIS, and technical issues related to laboratory information systems.
• Monitoring daily LIS functions, providing oversight to ensure continuous system uptime and performance.

• Experience working with middleware solutions for lab systems integration (e.g., Data Innovations Instrument Manager and Corepoint Interface Engine).
• Knowledge of data management and ensuring seamless integration between different systems (LIS, HIS, analyzers).

• Managing LIS software upgrades, ensuring compatibility and continuity during system updates.
• Conducting training and ensuring successful adoption of new software systems within the laboratory setting.

• Managed special projects including new analyzer interfaces, LIS upgrades, lab relocations, and IT process improvements.
• Experience leading laboratory automation projects, QC software implementation, and system optimization projects.

• Overseeing resource allocation, including managing budgets and ensuring that projects stay within scope and deadlines.
• Identifying and utilizing appropriate resources for the successful revision or development of LIS and HIS systems.

• Acting as the primary representative for the laboratory information systems team within the organization, liaising with vendors, IT departments, HIS departments, and laboratory staff.
• Collaborating with external clients, contractors, and other stakeholders to ensure successful project implementation and system functionality.

• Ensuring LIS practices comply with industry standards such as CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendments).
• Monitoring and enforcing compliance with HIPAA regulations related to LIS, HIS, and IT practices.

• Implementing and overseeing quality control protocols, validation testing, and designing validation protocols for LIS and laboratory workflows.
• Ensuring high-quality standards are maintained across all aspects of LIS and laboratory operations.

• Providing training for laboratory staff, end-users, and IT team members on new software systems, interfaces, and LIS functionalities.
• Developing training materials, standard operating procedures, and conducting in-person or remote training sessions for laboratory personnel.

• Offering support to LIS/IT/HIS department staff and laboratory staff, helping resolve operational issues and providing guidance on system functionalities.

• Coordinating with laboratory management, IT teams, pathologists, and external vendors to ensure smooth operations.
• Acting as a liaison between the laboratory and IT/HIS teams to facilitate the integration of IT and LIS systems.

• Providing clear and professional communication with both internal and external stakeholders to resolve issues.
• Assisting physicians and laboratory staff with interpreting test results and making recommendations for improvements.

• Designing and optimizing laboratory workflows and processes to increase efficiency and reduce operational bottlenecks, better patient care, and lower turn-around-times.
• Using technology to streamline laboratory operations and improve overall quality while minimizing opportunities for user error.

• Leveraging technology and process improvement methodologies to enhance laboratory functionality, service delivery, and patient care.

Freelance laboratory information systems consultant specializing in project management, laboratory information systems software and applications, HL7 interfaces, instrument integration, validation testing, and implementation.

Manage all aspects of the anatomical and pathology laboratory information systems for Diligent Billing and Management, Celligent Diagnostics North Carolina, and Celligent Diagnostics South Carolina to include workflow design and optimization, interfaces, analyzers, instruments, and new software implementation and end-user training.

Maintain current LIS systems and ancillary items (Orchard, Harvest AP, Copia, Nicelabel, Corepoint Interface Engine).

Support the labs with hardware, software, and networking issues.

Manage special projects and quality assurance efforts.

Ensure the labs are HIPAA and CAP compliant regarding IT and LIS practices.

Work closely with external vendors, contractors, clients, lab management, lab staff, Pathologists, and IT team members.

Manage operational aspects of the Laboratory Information System (SCC SoftLab, SoftTQC, Soft Systems Applications, Epic, and Data Innovations Instrument Manager Middleware) including LIS/IT Department staff, laboratory staff, remote consultants, and specialists.

Special projects manager to include new analyzer interface and implementation, laboratory relocation, LIS upgrade, laboratory automation, IT process improvement projects, QC software implementation, and rules design.

Design methods of improving functionality and solutions for the laboratory using Computer Technology and process improvement methods for laboratory optimization and quality improvement projects.

SCC SoftLab design and build, HIS (Epic) and instrument interface maintenance and installation, rules writing, system table maintenance, billing, and software upgrades.

Provide oversight, troubleshooting and resolution of computer and LIS related problems, responsible for daily monitoring of LIS functions and staff.

Acts as a representative of the laboratory information system within the organization (including to HIS) and with the vendor/s as needed. Identify, and utilize the resources needed to support new revision or future development of LIS and HIS. Ensures LIS – CAP and CLIA compliance.

Performs microbiology testing using nucleic acid amplification, RT-PCR, DFA and traditional microbiology methods to identify unknown organisms and potential agents of bioterrorism following CDC protocol for a Biosafety Level 3 containment area.

Performs water chemistry testing and water potability testing for public drinking water systems in accordance with Colorado State regulations.

Participate in emergency planning and response events to protect public health and safety

Assume Laboratory Program Manager duties as needed.

Coordinate with multiple departments to implement new laboratory programs and testing to benefit the needs of the Public Health Department

Performs high-complexity testing independently in one of the largest and most comprehensive molecular-based virology test centers in the United States.

Proficient in the following areas: Sample processing and handling techniques compliant with molecular testing methods to minimize contamination of samples, Genprobe Aptima molecular testing (for HIV, HCV, and CT/GC), Real-Time PCR (extraction, amplification, and analysis), serological testing for HIV and Hepatitis, Western Blots, Multi-Spot HIV testing, Indirect Immunofluorescence testing, and Simplexa Rapid PCR testing.

Charged with managing the quality control (QC) data in the Virology Lab by implementing new QC monitoring methods, establishing more efficient ways of reporting and monitoring data, and taking corrective action when necessary.

Trains new employees on various benches and duties within the Virology Lab and train other laboratory department personnel on the proper protocol and PPE for a Biosafety Level 3 containment area during hospital-wide Ebola drills.

Assists in writing more efficient SOP’s to minimize corrected results and lab resulting errors.

Perform patient and quality control testing according to written protocols and standard workup approaches. Reviews results for accuracy prior to acceptance. Recognizes and resolves abnormal, unusual or unexpected results; appropriately identifies issues that require further action by the Supervisor or Director.

Performs scheduled and unscheduled preventative maintenance on equipment and maintains a safe, clean and efficient work environment.

Takes initiative in problem solving and documents action, service calls, time taken out of service and resolution.

Provides professional, courteous and calm customer service to both internal and external customers. Identifies appropriate resources and sources for re-direct of inquiries. Assists Physicians in test recommendations and test result interpretation.

Perform phlebotomy by venous collection and capillary blood specimens as well as microbiology specimens from adult and pediatric patients.

Process specimens, enter specimen lab request orders, and reroute specimens to correct departments for testing

Perform and manage a small team of phlebotomists during morning ward rounds

Train newly assigned laboratory personnel in phlebotomy, ward rounds, and processing areas

Teach Basic Life Support with AED courses to certify department personnel for CPR requirements

Perform reception duties including answering phones, checking patients in, and accepting patient specimens